This Privacy Policy governs the manner in which Call Center Guys collects, uses, maintains and discloses information collected from users (each, a “User”) of the callcenterguys.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Call Center Guys.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


HOW WE USE COLLECTED INFORMATION

Call Center Guys may collect and use Users personal information for the following purposes, and generally related to sales and marketing purposes:

  • To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We may use feedback you provide to improve our products and services.


We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


CHANGES TO THIS PRIVACY POLICY

Call Center Guys has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Call Center Guys

www.callcenterguys.com

145 Anderson Avenue, Markham, Ontario, L6E 1A4


1-888-CCG-8485

hello@callcenterguys.com


DEFINITIONS

For purposes of this Policy, the following definitions shall apply:


“Agent” means any third party that collects or uses personal information under the instructions of, and solely for Call Center Guys or to which Call Center Guys discloses personal information for use on Call Center Guys’ behalf.


“Call Center Guys” means Call Centre Guys Inc. its predecessors, successors, subsidiaries, divisions and groups in the Canada and United States.


“Personal information” means any information or set of information that identifies or could be used by or on behalf of Call Center Guys or its clients to identify an individual. Personal information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information.


“Sensitive personal information” means personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views or activities, that concerns health or sex life, information about social security benefits, or information on criminal or administrative proceedings and sanctions other than in the context of pending proceedings. In addition, Call Center Guys will treat as sensitive personal information any information received from a third party where that third party treats and identifies the information as sensitive.


PRIVACY PRINCIPLES


CHOICE:

Call Center Guys will offer individuals the opportunity to choose (opt-out) whether their personal information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For sensitive personal information, Call Center Guys will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Call Center Guys will provide individuals with reasonable mechanisms to exercise their choices.


DATA INTEGRITY AND PURPOSE LIMITATION:

Call Center Guys will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Call Center Guys will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.


ACCESS AND CORRECTION:

Upon request, Call Center Guys will grant individuals reasonable access to personal information that it holds about them. In addition, Call Center Guys will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Individuals have a right to access their information, and can contact Call Center Guys at the mailing address or email address listed below in order to obtain their information.


SECURITY:

Call Center Guys will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.


RECOURSE, ENFORCEMENT AND LIABILITY:

Call Center Guys will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy, and to assess potential liability in cases of onward transfer to third parties. Any employee that Call Center Guys determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment. Call Center Guys commits to resolve complaints about your privacy and our collection or use of your personal information. Individuals with inquiries or complaints regarding this privacy policy should first contact Call Center Guys at:


Call Center Guys Privacy Office

145 Anderson Avenue, Markham, Ontario L6E 1A4


LIMITATION ON APPLICATION OF PRINCIPLES

Adherence by Call Center Guys to these Privacy Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest or law enforcement obligations; and (c) to the extent expressly permitted by an applicable law, rule or regulation. Call Center Guys also acknowledges that it may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.


CONTACT INFORMATION

Questions or comments regarding this Policy should be submitted to the Call Center Guys Privacy Office by mail to:

Call Center Guys Privacy Office

Call Center Guys Inc

145 Anderson Avenue, Markham, Ontario L6E 1A4

Or by e-mail: hello@callcenterguys.com


CHANGES TO THIS PRIVACY POLICY

This Policy may be amended from time to time. A notice will be posted on the Call Center Guys web page (www.callcenterguys.com) for 60 days whenever this Privacy Policy is changed in a material way.

This document was last updated on July 15, 2019.