MDNA Skin

Luxury skincare company made in collaboration with Madonna.

BEAUTY PRODUCTSJAPAN25-100 Employees

Overview

MDNA Skin is a luxury skincare company. They needed experts in customer experience to propel their online presence with a high degree of professionalism and care.

How we helped this client

Customers Helped

10K

Increased Conversions

20%

Service Level

95%

THE SETTING

MDNA Skin are the experts in luxury skincare. Based out of Japan, they have created the golden standard in personal hygiene. They began their brand with the help of globally renowned star Madonna in search for the proper means for men and women to achieve their true beauty.

MDNA Skin’s main avenue to reach their customers is their social media presence. With their volume increases, they needed assistance in ensuring that all inquiries coming from various platforms were addressed in a polite and timely manner.

MDNA found us when they searched for a reputable call center that would bring their brand voice to the masses.

OUR ACTION PLAN

With a careful and precise implementation, MDNA transitioned all of their customer service operations to CCG with the help of:

A complete knowledge transfer to ensure CCG agents had a full understanding of brand and product information

A constant channel of communication between CCG’s management team and MDNA Skin to provide a smooth transfer of labor

Client involved training and technology walkthrough

Custom-tailored technology to respond to customers inquiries over multiple channels (phone, email, online chat)

THE RESULTS

Call Center Guys helped MDNA Skin maintain their valued online presence with a high degree of professionalism and care.